Remote IT Support Desk Analyst (Part-Time)

Medium; Arlington (VA); Hybrid; USD 24,796 - 41,328; Part time

Benefits offered by this job

Competitive Hourly Rates

Team Events

Flexible Work Options

Comprehensive Wellness Programs

Job summary

Medium is seeking a dependable IT Support Desk Analyst in Arlington, VA. This part-time, hourly role involves managing IT support tickets, troubleshooting, and effective communication with users. Candidates should have 6 months to 2 years of experience in IT support, a basic understanding of Windows and Microsoft 365, and strong organizational skills. Remaining 75% remote, flexibility is included, but regular in-office visits in Arlington are required. Pay ranges from $18 to $30 an hour with various benefits.

Qualifications

• 6 months to 2 years of experience in IT support or customer service.
• Basic understanding of Windows 10/11 operating systems.
• Familiarity with Microsoft 365 applications.
• Strong verbal and written communication skills.
• Ability to follow documented procedures accurately.

Responsibilities

• Serve as the first point of contact for IT support.
• Handle basic ticket management and troubleshooting.
• Communicate clearly with end users of all technical levels.

Skills

Customer service experience

Basic understanding of Windows 10/11

Familiarity with Microsoft 365

Strong communication skills

Organizational skills

Basic IT concepts

Job description

Medium is seeking a dependable IT Support Desk Analyst in Arlington, VA. This part-time, hourly role involves managing IT support tickets, troubleshooting, and effective communication with users. Candidates should have 6 months to 2 years of experience in IT support, a basic understanding of Windows and Microsoft 365, and strong organizational skills. Remaining 75% remote, flexibility is included, but regular in-office visits in Arlington are required. Pay ranges from $18 to $30 an hour with various benefits.