Hybrid-Remote Part-Time Help Desk Pro (20 hrs/wk)

Nanosoft Consulting Talent Page; Waycross (GA); Hybrid; USD 38,000 - 55,000; Part time

Job summary

A consulting firm is looking for a Help Desk Support Specialist to provide hybrid-remote support for clients. The role involves Tier I and II support, troubleshooting, and maintaining IT systems. Candidates should have a high school diploma or GED with 2-3 years of relevant experience. Excellent communication and problem-solving skills are essential. Experience in ITIL Service Management and knowledge of Microsoft tools will be beneficial. The position is part-time, requiring 20 hours of work per week.

Qualifications

• 2-3 years of experience in client handling and support.
• Experience with ITIL Service Management preferred.
• Technical knowledge in systems management and implementation.

Responsibilities

• Assist clients with Tier I and II support issues.
• Provide on-line and desk side helpdesk services.
• Document service procedures for resolutions.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

ITIL Service Management knowledge

Customer support experience

Education

High school diploma or GED

Vocational/Technical degree in computer applications

Bachelor's degree in Computer Information Systems or Computer Science

Tools

Windows Servers 2008-2012

Microsoft Office (Word, Excel, PowerPoint)

ServiceNow

Job description

A consulting firm is looking for a Help Desk Support Specialist to provide hybrid-remote support for clients. The role involves Tier I and II support, troubleshooting, and maintaining IT systems. Candidates should have a high school diploma or GED with 2-3 years of relevant experience. Excellent communication and problem-solving skills are essential. Experience in ITIL Service Management and knowledge of Microsoft tools will be beneficial. The position is part-time, requiring 20 hours of work per week.