Remote IT Support Desk Analyst (Part-Time, HUBZone)

TSTC; United States; Remote; USD 20,664 - 28,929; Part time

Benefits offered by this job

Competitive Hourly Rates

Team Events

Flexible Work Options

Comprehensive Wellness Programs

Job summary

A certified Small Business in the United States is seeking a dependable part-time IT Support Desk Analyst to provide first contact IT support. Candidates should have experience in IT support, be able to communicate across technical levels, and reside in a HUBZone. The role offers flexible remote work opportunities with a competitive hourly rate of $15 - $21. Ideal candidates are motivated to excel and grow in their IT careers.

Qualifications

• 6 months to 2 years of experience in IT support or customer service.
• Basic understanding of Windows 10/11 operating systems.
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint.

Responsibilities

• Serve as the first point of contact for IT support across the organization.
• Handle ticket management and troubleshooting.
• Communicate clearly with end users of all technical levels.

Skills

Customer service

Basic Windows 10/11 knowledge

Communication Skills

Organizational Skills

Basic IT concepts understanding

Tools

Microsoft 365 Applications

Ticketing or help desk system

Job description

A certified Small Business in the United States is seeking a dependable part-time IT Support Desk Analyst to provide first contact IT support. Candidates should have experience in IT support, be able to communicate across technical levels, and reside in a HUBZone. The role offers flexible remote work opportunities with a competitive hourly rate of $15 - $21. Ideal candidates are motivated to excel and grow in their IT careers.