Remote IT Support Technician — Part-Time, 20h/wk

Connection; United States; Remote; USD 52,348 - 55,104; Part time

Job summary

Connection is seeking an experienced IT Support Technician to provide day-to-day remote technical support for a small, fully remote office of about 15 employees. As the primary contact for desktop support, you will troubleshoot hardware, software, and connectivity issues while coordinating with an escalation team for more complex networking tasks.

The role emphasizes customer service, clear communication, and independent work in a remote environment.

Qualifications

• 5+ years of hands-on IT support or Help Desk experience.
• Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
• Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Ability to work independently in a remote support environment.

Responsibilities

• Provide remote technical support to end users for hardware, software, and connectivity issues.
• Troubleshoot and resolve Microsoft 365 issues.
• Administer basic user account management within Active Directory.
• Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
• Diagnose and resolve common PC and peripheral issues.
• Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
• Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
• Document support activities and follow established support processes.

Skills

Customer service

Communication

Independent work

Tools

Microsoft 365

Active Directory

Windows OS

Job description

Connection is seeking an experienced IT Support Technician to provide day-to-day remote technical support for a small, fully remote office of about 15 employees. As the primary contact for desktop support, you will troubleshoot hardware, software, and connectivity issues while coordinating with an escalation team for more complex networking tasks.

The role emphasizes customer service, clear communication, and independent work in a remote environment.