Junior IT Helpdesk Analyst - Onsite in DC, Career Growth

Addison Group; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking a Helpdesk Analyst in Washington, DC offering $60,000 to $70,000 salary. The role involves providing Tier I IT support and requires 2+ years of experience in IT. Ideal candidates will possess strong troubleshooting and communication skills, and familiarity with Office 365, Windows, and Active Directory. This is a full-time position requiring onsite presence four days per week.

Qualifications

• 2+ years of IT/desktop support experience required.
• Strong communication skills to explain technical concepts.

Responsibilities

• Provide first-line troubleshooting and user support.
• Create, triage, and elevate tickets for Tier II support.
• Resolve common technical problems including login and configuration issues.
• Support onboarding processes following established procedures.
• Maintain documentation of issues, solutions, and procedures.
• Collaborate to enhance IT operations.

Skills

IT support experience

Troubleshooting skills

Communication skills

Basic networking understanding

Education

Bachelor’s degree in Information Technology or related field

Tools

Office 365

Windows

iOS

Android

Active Directory

Job description

A leading staffing firm is seeking a Helpdesk Analyst in Washington, DC offering $60,000 to $70,000 salary. The role involves providing Tier I IT support and requires 2+ years of experience in IT. Ideal candidates will possess strong troubleshooting and communication skills, and familiarity with Office 365, Windows, and Active Directory. This is a full-time position requiring onsite presence four days per week.