Remote Help Desk Analyst - Office 365 & IT Support

Motion Recruitment Partners LLC; Richardson (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Motion Recruitment Partners LLC is seeking a D&T Help Desk Analyst for a remote position in Richardson, Texas. This role involves providing first-level technical support, assisting users with software and login issues, and ensuring exceptional customer service.

The ideal candidate will have 2+ years of experience in help desk support, a High School Diploma or GED, and strong communication skills.

This is a customer service-focused role with potential for full-time conversion based on headcount approval.

Qualifications

• 2+ years of Help Desk or Technical Support experience.
• Excellent customer service and strong communication skills.

Responsibilities

• Provide first-level technical support to users.
• Assist users with software, login, email, and mobile device issues.
• Handle approximately 30–40 service calls per day.

Skills

Help Desk technical support experience

Microsoft Office 365 Suite

Troubleshooting technical issues

Email support

Login and account troubleshooting

Excellent customer service skills

Strong communication skills

Education

High School Diploma or GED

Job description

Motion Recruitment Partners LLC is seeking a D&T Help Desk Analyst for a remote position in Richardson, Texas. This role involves providing first-level technical support, assisting users with software and login issues, and ensuring exceptional customer service.

The ideal candidate will have 2+ years of experience in help desk support, a High School Diploma or GED, and strong communication skills.

This is a customer service-focused role with potential for full-time conversion based on headcount approval.