Remote IT Support Specialist - Growth & Flexible Hours

Blue Mountain Loans; Dallas (TX); Remote; USD 61,992 - 96,432; Full time

Benefits offered by this job

Sign-On Bonus of $2,000

Company-funded home office equipment

Flexible schedule

Health, Dental & Vision Coverage

401(k) Retirement Plan

Performance-Based Bonuses

Career Growth Opportunities

Job summary

A financial services company is seeking an IT Support Specialist to join their remote tech team. The role involves providing technical support, troubleshooting software and hardware issues, and maintaining secure network connections. Candidates should have proven IT support experience, proficiency in Windows and macOS, and strong problem-solving skills. This position offers flexible scheduling and comprehensive training, along with a pay rate of $45-$70 per hour based on experience.

Qualifications

• Experience in troubleshooting software and hardware issues.
• Ability to maintain secure network connections.
• Skill in managing time effectively in a remote environment.

Responsibilities

• Provide first-level technical support via chat and email.
• Troubleshoot software, hardware, and connectivity issues.
• Maintain and monitor system performance and updates.
• Set up new user accounts and access permissions.
• Collaborate with vendors to address technical issues.
• Ensure compliance with company security policies.

Skills

Proven experience in IT support

Proficiency in Windows and macOS

Strong problem-solving skills

Excellent communication skills

Ability to multitask

Familiarity with remote access systems

Job description

A financial services company is seeking an IT Support Specialist to join their remote tech team. The role involves providing technical support, troubleshooting software and hardware issues, and maintaining secure network connections. Candidates should have proven IT support experience, proficiency in Windows and macOS, and strong problem-solving skills. This position offers flexible scheduling and comprehensive training, along with a pay rate of $45-$70 per hour based on experience.