Desktop Support

Sira Consulting, an Inc 5000 company; California; Híbrido; USD 55 000 - 90 000; Tempo integral

Resumo da oferta

Sira Consulting is seeking an experienced IT Support specialist to provide deskside and remote support for Windows and Apple devices across our California operations. You will troubleshoot Google Workspace, image and deploy devices, and assist with onboarding new hires, asset management, and vendor coordination.

The role requires 5–7 years in desktop support, strong Windows/macOS knowledge, and ITIL/compTIA MCP certifications are a plus. Hybrid work with after-hours on-call rotation is expected.

Qualificações

• 5–7 years of IT experience in desktop or end-user support.
• Hands-on experience with Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS platforms.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
• Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to prioritize multiple tickets and requests.
• Excellent interpersonal and customer service skills with a problem-solving mindset.
• Experience working in a help desk or call center environment preferred.
• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.

Responsabilidades

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace Suites (Gmail, GChat).
• Perform device imaging, deployment, and post-deployment troubleshooting.
• Configure and troubleshoot end-user devices and mobile devices (iOS/Android).
• Diagnose and resolve hardware and software conflicts.
• Manage tickets in ServiceNow or similar ITSM tool; classify, assign, track, and close.
• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
• Ensure hardware assignments are accurate and recorded in asset management.
• Perform asset tagging, inventory tracking, and weekly reporting on inflows/outflows.
• Coordinate with vendors for repairs or replacements of equipment.
• Ensure support activities comply with IT policies, security standards, and SLAs.
• Participate in rotation on-call support (including nights/weekends).

Conhecimentos

Customer service

Organizational skills

Problem-solving

Interpersonal skills

Formação académica

IT certifications (MCP/CompTIA A+/ITIL Foundation)

Ferramentas

Office 365

Windows Autopilot

Intune

ServiceNow

Networking basics

Descrição da oferta de emprego

Provide deskside and remote support for Windows and Apple laptops/desktops.

• Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
• Perform device imaging, deployment, and post-deployment troubleshooting.
• Configure and troubleshoot end-user devices
• Support mobile device setup and troubleshooting (iOS/Android).
• Diagnose and resolve hardware and software conflicts.
• Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
• Ensure hardware assignments are accurate and recorded in the asset management system.
• Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
• Coordinate with vendors for repairs or replacements of malfunctioning equipment.
• Ensure support activities comply with IT policies, security standards, and SLAs.
• Participate in rotational on-call support (including nights/weekends).

Requirements

• 5–7 years of IT experience in desktop or end-user support.
• Hands-on experience with Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS platforms.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
• Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to prioritize multiple tickets and requests.
• Excellent interpersonal and customer service skills with a problem-solving mindset.
• Experience working in a help desk or call center environment preferred.
• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.