IT Support Analyst Senior

Fifty5Blue; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Fifty5Blue is seeking an IT professional to provide remote first-line support for tickets and incidents across the organization. You will triage issues, analyze problems, and work with specialists to implement fixes and process improvements.

The role requires a completed IT degree and hands-on experience with Google Workspace, Windows, Office 365, and AD/Azure, plus Advanced English. Spanish is a plus; ITIL/Certifications are beneficial.

Qualifications

• Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields.
• Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments.
• Advanced English.
• Knowledge of Google Workspace – Administrative Environment.
• MS OFFICE 365 – Administrative Environment.
• Active Directory (AD) and Azure (ID-ENTRA).
• MacOS operating systems.

Responsibilities

• Perform triage, resolve tickets (incidents, requests, and questions), or escape to specialized teams when necessary.
• Provide remote first-level support for tickets (incidents, requests, and questions) from company employees.
• Problem analysis.
• Analyse and propose process improvements.
• Regularly update area controls.
• Implement technical definitions as part of a team.
• Work on Digital Workspace team activities as required by demand.

Skills

Advanced English

PowerShell scripting

Intermediate Spanish

Education

Degree in Information Technology or related field

Tools

Google Workspace Administration

Windows Workstation

Microsoft 365 Administration

iOS/MacOS environments

Active Directory (AD) and Azure

MacOS

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

#VL

#remote

Remote support for IT technical demands and implementation of IT projects.

Key Responsibilities

• Perform triage, resolve tickets (incidents, requests, and questions), or escape to specialized teams when necessary;
• Provide remote first-level support for tickets (incidents, requests, and questions) from company employees;
• Problem analysis;
• Analyse and propose process improvements;
• Regularly update area controls;
• Implement technical definitions as part of a team;
• Work on Digital Workspace team activities as required by demand.

Technical Skills

Must have:

• Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields;
• Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments;
• Advanced English;
• Knowledge of Google Workspace – Administrative Environment;
• MS OFFICE 365 – Administrative Environment;
• Active Directory (AD) and Azure (ID-ENTRA);
• MacOS operating systems.

Nice-to-Have

• Knowledge of tools: Cryptography, antivirus, computer formatting and Active Directory (AD);
• Proficiency in PowerShell scripting;
• MS Power Platform (low-code);
• Language: Intermediate Spanish;
• Certifications;
• Google Workspace Administrator;
• ITIL 4 Foundation or higher;
• Microsoft 365 Fundamentals (MS-900);
• Microsoft Azure Fundamentals (AZ-900).
  

Working hours: 04:00 – 13:00 (Covering part of the time zone of the Northern Hemisphere from Brazil).

Candidaturas até 08/11

Country

Brazil

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.