Remote IT Solutions Analyst II: API & SOP Lead

CSAA Insurance Group; Baltimore (MD); Remote; USD 80,000 - 115,000; Full time

Job summary

CSAA Insurance Group is actively hiring for an IT Solutions Analyst II to support API mapping, technical requirements and data-driven decisions. This role emphasizes collaboration with BRM/BRMC, BSA, PM, developers and QA to deliver aligned IT solutions across the business.

You will create and maintain technical documentation, SOPs and BRD artifacts, while driving project timelines, testing, and training for users of the systems and platforms.

Qualifications

• 3-5 years System documentation experience and/or technical writing
• Ability to create non-functional requirements and translate business requirements into non-functional requirements
• Solid understanding of development, quality assurance and integration methodologies
• Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact

Responsibilities

• Collaborate with BRM/BRMC, BSA and PM, Developers and QA to translate needs into technical requirements
• Coordinate with project managers to ensure project timelines and milestones are met
• Develop and maintain SOPs to ensure consistency and efficiency
• Create, maintain and update documentation including BRD, design, user stories and acceptance criteria
• Assist with user acceptance testing (UAT) and training materials
• Extract, analyze, and interpret data to support business decisions and project outcomes

Skills

System documentation

Non-functional requirements

SDLC

Process tracing

Education

Bachelor's degree in related field

Job description

CSAA Insurance Group is actively hiring for an IT Solutions Analyst II to support API mapping, technical requirements and data-driven decisions. This role emphasizes collaboration with BRM/BRMC, BSA, PM, developers and QA to deliver aligned IT solutions across the business.

You will create and maintain technical documentation, SOPs and BRD artifacts, while driving project timelines, testing, and training for users of the systems and platforms.