Remote API Solutions Analyst II

CSAA; Massachusetts; A distancia; USD 49.000 - 66.000; Jornada completa

Descripción de la vacante

CSAA Insurance Group seeks an API IT Solutions Analyst II to deliver enterprise APIs powering applications across sales, service and claims. You will onboard partners to our API ecosystem, troubleshoot issues, and ensure seamless integration.

The role emphasizes collaboration with BRM/BRMC, BSA, PM and IT partners to meet business goals. You will develop technical documentation, map APIs, and contribute to testing, training, and data analysis.

Formación

• Bachelor's degree in Computer Science, Information Systems or related field or equivalent experience.
• 3–5 years of system documentation experience and/or technical writing.
• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Solid understanding of development, quality assurance and integration methodologies.

Responsabilidades

• Collaborate with BRM/BRMC, BSA and PM to capture needs and translate into technical requirements.
• Coordinate with project managers to ensure timelines and milestones.
• Create and maintain SOPs for consistency and efficiency.
• Author API mapping sheets and API specs.
• Maintain documentation including technical requirements, design, user stories and acceptance criteria.
• Collaborate with architects and solution designers to produce clear technical specifications.
• Assist with user acceptance testing and training materials.
• Extract, analyze, and interpret data to support business decisions and track performance metrics.

Conocimientos

System documentation

Non-functional requirements

Development methodologies

Trace transactions

Educación

Bachelor's degree in CS/IS or related field

Descripción del empleo

CSAA Insurance Group seeks an API IT Solutions Analyst II to deliver enterprise APIs powering applications across sales, service and claims. You will onboard partners to our API ecosystem, troubleshoot issues, and ensure seamless integration.

The role emphasizes collaboration with BRM/BRMC, BSA, PM and IT partners to meet business goals. You will develop technical documentation, map APIs, and contribute to testing, training, and data analysis.