Remote IT Services Technician — Windows & Office 365 Support

Clarity Technology Group, Inc.; Schaumburg (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K with Match

Health insurance

Vision insurance

Dental insurance

Flexible PTO

Scheduling flexibility

Paid Mileage

Job summary

Clarity Technology Group, Inc. is seeking a customer-focused IT Support Specialist (Tier I/II) to assist end users with Windows desktops and Office 365.

You will work via phone, remote sessions, and occasional on-site visits in the Chicago area, with travel to client sites and occasional training opportunities. Strong communication, quick learners, and teamwork are essential; equipment is provided and work arrangements are flexible.

Qualifications

• Strong communication and customer service skills required.
• Team player with ability to work in a fast-paced environment.
• Experience with Microsoft Windows and Office 365 helpful.
• Associate or Bachelor's degree in IT preferred.
• 1–2 years of technical support experience preferred.
• Experience with Active Directory and Group Policy a plus.
• Must have a valid driver’s license and reliable vehicle.

Responsibilities

• Provide general IT support to end users via remote sessions and on-site.
• Support Microsoft technologies including Windows and Office 365.
• Configure and deploy new laptops and desktops.
• Document incidents and follow resolution procedures.
• Provide exceptional customer service at all times.

Skills

Strong communication

Customer service

Team collaboration

Fast-paced environment

Problem solving

Windows OS

Office 365

Active Directory

Group Policy

Driver's license

Education

Associate degree or Bachelor’s degree in IT

Tools

Microsoft Windows

Office 365

Job description

Clarity Technology Group, Inc. is seeking a customer-focused IT Support Specialist (Tier I/II) to assist end users with Windows desktops and Office 365.

You will work via phone, remote sessions, and occasional on-site visits in the Chicago area, with travel to client sites and occasional training opportunities. Strong communication, quick learners, and teamwork are essential; equipment is provided and work arrangements are flexible.