Remote IT Services Technician - Windows & Office 365

Clarity Technology Group, Inc.; Chicago (IL); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

401K with Match

Health

Vision

Dental

Flexible PTO

Scheduling Flexibility

Paid Mileage

Job summary

Clarity Technology Group, Inc. is seeking a strong communicator to join our Tier I/II IT support team.

This role is work-from-home in the Chicago area with on-site client visits and occasional travel to Madison, WI, supporting Windows and Office 365, and assisting with deployments and upgrades. You will help end users via phone, remote sessions, and on-site visits, document incidents, and strive for excellent customer service.

Qualifications

• Must have strong communication and customer service mindset.
• Ability to work in a fast-paced environment and as part of a team.
• 1–2 years of technical support experience preferred.
• Experience with Windows and Office 365 is helpful.
• Ability to deploy and configure laptops/desktops is a plus.
• Valid driver's license and reliable vehicle required for on-site visits.

Responsibilities

• Provide general IT support to end users via remote sessions and on-site.
• Provide support for Microsoft technologies including Windows and Office 365.
• Configure and deploy new laptop and desktop systems.
• Document incidents and follow resolution procedures.
• Provide exceptional customer service at all times.

Skills

Strong communication

Customer service

Team player

Problem solving

Adaptability

Learn quickly

Education

Associate's or Bachelor's degree in information technology or related field

Tools

Microsoft Windows

Office 365

Active Directory

Group Policy

Troubleshooting hardware

Job description

Clarity Technology Group, Inc. is seeking a strong communicator to join our Tier I/II IT support team.

This role is work-from-home in the Chicago area with on-site client visits and occasional travel to Madison, WI, supporting Windows and Office 365, and assisting with deployments and upgrades. You will help end users via phone, remote sessions, and on-site visits, document incidents, and strive for excellent customer service.