Remote IT Services Technician - Windows and Office 365

claritytech; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K with Match

Health insurance

Vision

Dental

Flexible PTO

Paid Mileage

Job summary

Clarity Technology Group, Inc. is seeking a Tier I/II IT support specialist to assist end users via remote and on-site sessions. You will support Windows and Office 365, deploy new devices, and document incidents while delivering superior customer service.

The role involves remote work from the Chicago area with periodic client-site visits and occasional training in Madison, WI, with travel expenses reimbursed.

Qualifications

• Strong communication and customer service skills.
• Must enjoy working as part of a team in a fast-paced environment.
• Ability to solve problems and learn quickly.
• Experience with Windows and Office 365 is helpful.
• Experience with building desktops and hardware troubleshooting is helpful.
• 1–2 years of prior technical support preferred.
• Associates or Bachelor's degree in IT preferred.
• Experience with Active Directory and Group Policy a plus.

Responsibilities

• Provide general IT support to end users via remote support sessions and on-site.
• Support Microsoft technologies including Windows and Office 365.
• Configure and deploy new laptop and desktop systems.
• Document incidents and follow resolution procedures.
• Provide exceptional customer service at all times.

Skills

Strong communication

Customer service

Teamwork

Problem solving

Experience with Windows and Office 365

Ability to work in fast-paced env

Willingness to learn quickly

Education

Associate's or Bachelor's degree in IT

Tools

Active Directory

Group Policy

Job description

Clarity Technology Group, Inc. is seeking a Tier I/II IT support specialist to assist end users via remote and on-site sessions. You will support Windows and Office 365, deploy new devices, and document incidents while delivering superior customer service.

The role involves remote work from the Chicago area with periodic client-site visits and occasional training in Madison, WI, with travel expenses reimbursed.