IT Helpdesk Support Technician Tier II (Partial Remote)

Bowman Williams; Des Plaines (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

100% Covered Medical, Dental, Vision coverage

Generous PTO

401k

Travel Reimbursement

Phone Reimbursement

Certification Reimbursement

Job summary

An established Cloud & Managed Service Provider is looking for an IT Helpdesk Support Technician Tier II in Des Plaines, Illinois. The role involves providing escalated support to customers and has opportunities for working on diverse technology projects. Ideal candidates will have experience in Managed Service Provider environments and support for various network and server technologies. This position offers competitive benefits, including 100% covered medical, dental, and vision coverage, as well as a hybrid work schedule.

Qualifications

• 2+ years Managed Service Provider experience required.
• 3+ years experience in administration and configuration of Windows Server.
• Experience in configuring and installing various computer and Windows servers.

Responsibilities

• Provide escalated support to customers.
• Work on various technology projects.
• Interface with customers effectively.

Skills

Mid to senior level technical knowledge

Strong customer interfacing skills

Microsoft 365 experience

Microsoft Azure experience

Familiarity with virtualization (VMWare)

Tools

Windows Server

O365/G-Suite

Networking equipment (routers/switches/firewalls)

Job description

Overview

We are an established Cloud & Managed Service Provider located in the greater Chicago area that supports various small to mid size businesses with their IT needs. We are committed to providing our customers a high level of service through tailored IT Solutions. Our solutions include cloud computing, network solutions, managed services and professional services. We are experiencing rapid growth and are looking to hire an IT Helpdesk Support Technician Tier II.

This base pay range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Responsibilities

• The IT Helpdesk Support Technician Tier II should have mid to senior level technical knowledge and strong customer interfacing skills.
• The IT Helpdesk Support Technician Tier II will have the opportunity to work with a variety of technology, on projects and providing escalated support to our customers.

Qualifications

• 2+ years Managed Service Provider experience required.
• 3+ years experience in administration, configuration, management and design of Windows Server-based environments
• Experience configuring and installing various computer and Windows servers
• Microsoft 365 and Microsoft Azure experience
• Migrate O365/G-Suite/Servers
• Familiarity with virtualization requirements, including VMWare
• Experience supporting, configuring, and upgrading corporate customer’s networks (routers/switches/firewalls) and in house servers

Benefits

• 100% Covered Medical, Dental, Vision coverage
• Generous PTO
• 401k
• Travel Reimbursement
• Phone Reimbursement
• Certification Reimbursement
• Hybrid work from home schedule

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting