Client-First IT Support Engineer

Integrity Technology Solutions; Bloomington (IL); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Hybrid work schedule

Medical Insurance

Vision Insurance

401(k) Retirement Plan

Job summary

Integrity Technology Solutions in Bloomington, IL is seeking an IT Support Engineer to serve as a primary technical resource for client success teams, resolving a wide range of end-user issues and guiding clients through Microsoft 365, Windows, and AD-related challenges.

You will handle tickets from intake to resolution, collaborate with senior engineers, and contribute to proactive solutions while delivering exceptional customer service in a hybrid work setting.

Qualifications

• At least 1 year of IT support experience in a client-facing role.
• Experience troubleshooting Windows operating systems and Microsoft 365 environments.
• Working knowledge of Active Directory administration.
• Understanding of networking fundamentals (IP addressing, DNS, connectivity troubleshooting).
• Strong verbal and written communication skills; ability to manage multiple requests effectively.

Responsibilities

• Troubleshoot and resolve a wide variety of end-user technology issues.
• Serve as a trusted technical resource for assigned clients.
• Manage service tickets from intake through resolution or escalation.
• Deliver outstanding customer service through proactive communication.
• Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies.
• Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners.
• Participate in client meetings to understand business operations and technology goals.
• Document solutions and contribute to shared team knowledge.
• Identify opportunities to improve processes and elevate the client experience.
• Continue growing your technical skills through training, mentorship, and hands-on experience.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

Customer service

Communication skills

Remote support

Problem solving

Education

Associate's or Bachelor's degree in IT

Industry certifications (CompTIA A+, Network+, Security+, Microsoft, Cisco)

Tools

ConnectWise

MS Office

Job description

Integrity Technology Solutions in Bloomington, IL is seeking an IT Support Engineer to serve as a primary technical resource for client success teams, resolving a wide range of end-user issues and guiding clients through Microsoft 365, Windows, and AD-related challenges.

You will handle tickets from intake to resolution, collaborate with senior engineers, and contribute to proactive solutions while delivering exceptional customer service in a hybrid work setting.