IT Service Desk Specialist — Windows, M365 & Citrix

HR Green; Johnston (IA); On-site; USD 54,605 - 81,900; Full time

Job summary

HR Green in McHenry, IL seeks a Service Desk Administrator I to join our IT team. This full-time role provides Tier 1 support across multiple offices, helping employees get unstuck quickly and building hands-on technical skills.

You’ll troubleshoot Windows 11, Microsoft 365, Citrix, and hardware, image laptops with SCCM, manage onboarding and offboarding, and assist with AD/Entra ID, MFA, and password resets. Some regional travel may be required.

Qualifications

• 1–5 years of experience in a help desk or IT support role.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Familiarity with Citrix or other VDI environments is a plus.
• Experience with SCCM for device imaging and deployment.
• Basic knowledge of Active Directory, including user and group management.
• Strong written and verbal communication skills.
• CompTIA A+ or similar certification is a plus, but not required.
• Valid driver’s license and reliable transportation — some regional travel is part of the role.

Responsibilities

• Serve as the first point of contact for IT support requests — by phone, email, and remote tools — helping employees get unstuck fast
• Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
• Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
• Image, configure, and deploy laptops using SCCM for new hires and device replacements
• Own the onboarding and offboarding experience — account provisioning and deactivation, hardware setup, and equipment recovery
• Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
• Provide remote and periodic on-site support for printers, plotters, and conference room technology
• Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
• Keep IT asset inventory accurate — tracking, shipping, and receiving hardware across office locations
• Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
• Participate in an on‑call rotation to support after‑hours technical needs

Skills

Problem solving

Communication

Organization

Ownership

Learning mindset

Education

CompTIA A+ certification

Tools

SCCM

Active Directory

Entra ID (Azure AD)

Citrix

Job description

HR Green in McHenry, IL seeks a Service Desk Administrator I to join our IT team. This full-time role provides Tier 1 support across multiple offices, helping employees get unstuck quickly and building hands-on technical skills.

You’ll troubleshoot Windows 11, Microsoft 365, Citrix, and hardware, image laptops with SCCM, manage onboarding and offboarding, and assist with AD/Entra ID, MFA, and password resets. Some regional travel may be required.