Evening Remote Bilingual Help Desk (EN/ES)

Insight Public Sector; Chandler (AZ); Remote; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Insight Public Sector is seeking a Remote Service Desk Representative (Bilingual: English/Spanish) to support desktop hardware, software, and telecom equipment. You will respond to inquiries via in-person, phone, email, and chat, providing clear verbal and written communication while guiding users on proper technology usage.

The role requires at least one year of help desk experience in a corporate environment, with two years preferred, and a strong knowledge of hardware and software concepts

Qualifikationen

• Must have a minimum of one year of help desk experience in a corporate environment; two years preferred.
• Must have comprehensive knowledge of computer hardware and software concepts.
• Extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.

Aufgaben

• Manage issues through multiple inbound channels: in-person requests, queue calls (phone), emails, chat, web forms, or client tracking/ticketing databases.
• Respond to all customer requests in a timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and reference materials.
• Assist with all aspects of technical support, including on-site visits as needed.

Kenntnisse

Bilingual: English/Spanish

Customer service

Verbal and written communication

Tools

Microsoft products

Network/account management tools

Jobbeschreibung

Insight Public Sector is seeking a Remote Service Desk Representative (Bilingual: English/Spanish) to support desktop hardware, software, and telecom equipment. You will respond to inquiries via in-person, phone, email, and chat, providing clear verbal and written communication while guiding users on proper technology usage.

The role requires at least one year of help desk experience in a corporate environment, with two years preferred, and a strong knowledge of hardware and software concepts