Spanish-Speaking IT Service Desk Specialist — Relocation Covered

Employers from Greece; United States; Remote; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

Two extra salaries/year

Zusammenfassung

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Service Desk Analyst to provide frontline IT support for Spanish-speaking clients. You will address technical challenges, guide users through troubleshooting steps, and ensure a smooth user experience across channels.

The role emphasizes strong bilingual communication, a customer-first mindset, and the ability to work with service desk tools while learning new technologies.

Qualifikationen

• Fluency in Spanish and English with excellent communication skills.
• Previous service desk or technical support experience preferred.
• Analytical and problem-solving abilities for client inquiries.

Aufgaben

• Act as the first point of contact for Spanish-speaking clients across phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and IT services.
• Maintain logs of support interactions with details and resolutions.
• Educate clients on product features and troubleshooting steps.
• Coordinate with IT teams to escalate and resolve complex issues.
• Follow up to ensure client satisfaction with services.

Kenntnisse

Bilingual ES/EN

Technical support

Problem solving

Customer service focus

Tools

ITSM tools

Jobbeschreibung

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Service Desk Analyst to provide frontline IT support for Spanish-speaking clients. You will address technical challenges, guide users through troubleshooting steps, and ensure a smooth user experience across channels.

The role emphasizes strong bilingual communication, a customer-first mindset, and the ability to work with service desk tools while learning new technologies.