Remote Bilingual Tier 2 Tech Support (English/Spanish)
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Job summary
Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This freelance contract role is remote, with workHours 3:00 PM – 12:00 AM CET, five days per week, and potential weekend rotation.
The ideal candidate excels in both English and Spanish, has solid troubleshooting abilities, experience handling escalations, and can communicate clearly across email, phone, chat, or
Qualifications
- Bilingual in English and Spanish with professional communication skills.
- Experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM–12:00 AM CET, five days per week, with possible weekend rotation.
- Freelancer with reliable internet and quiet, dedicated workspace.
- Strong problem-solving skills and attention to detail.
Responsibilities
- Provide Tier 2 customer and technical support in English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Escalate and document complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Skills
Tools
Job description
Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This freelance contract role is remote, with workHours 3:00 PM – 12:00 AM CET, five days per week, and potential weekend rotation.
The ideal candidate excels in both English and Spanish, has solid troubleshooting abilities, experience handling escalations, and can communicate clearly across email, phone, chat, or
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