Remote Bilingual Service Desk Analyst (Spanish/English)

CAI; Montgomery (AL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401k retirement plan

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst for a full-time remote role supporting English- and Spanish-speaking users. You will provide Level 1 technical support by phone, email, or chat, handling password resets, basic hardware/software troubleshooting, and clear documentation to drive quick resolutions.

You will work to meet performance targets, maintain knowledge of processes, and contribute to customer experience with professional interaction.

Qualifications

• Minimum 6 months in a Service Desk or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• High School Diploma or GED.
• Bilingual in English and Spanish languages (both written and oral).
• Ability to work weekdays from 5:30am - 1:00pm EST.
• Strong troubleshooting and documentation skills.
• Excellent customer service skills.
• Strong attention to detail and strong communication skills (both written and oral).
• Excellent work ethic.
• Problem-solving skills.
• Solution driven.
• Preferred: Associate degree in related field.

Responsibilities

• Provide Level 1 technical support via phone, email, or chat.
• Receive requests from associates and vendors and resolve issues.
• Escalate unresolved issues with proper documentation.
• Record, categorize, and close tickets per process.
• Maintain knowledge of Service Desk procedures and services.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

Documentation

Communication skills

Attention to detail

Problem-solving

Education

High School Diploma or GED

Associate degree in related field (preferred)

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst for a full-time remote role supporting English- and Spanish-speaking users. You will provide Level 1 technical support by phone, email, or chat, handling password resets, basic hardware/software troubleshooting, and clear documentation to drive quick resolutions.

You will work to meet performance targets, maintain knowledge of processes, and contribute to customer experience with professional interaction.