Bilingual Tier 2 Tech Support Specialist — Remote (EN/ES)

Fuku

Houston (TX)

Remote

USD 34,000 - 55,000

Full time

14 days+

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Job summary

Callnovo is seeking an English-Spanish bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.

This freelance remote role requires ability to work 3:00 PM - 12:00 AM CET, 5 days per week, with weekend rotation possibly required.

Qualifications

Bilingual in English and Spanish required.
Experience in customer support or tech support preferred.
Must handle 2nd level technical issues and inquiries.
Strong problem-solving and clear communication skills.
Able to work the stated CET hours and weekend rotation if needed.

Responsibilities

Provide Tier 2 customer and technical support in English and Spanish.
Troubleshoot product, account, and service issues, guiding customers to resolution.
Escalate complex cases with clear notes and supporting details.
Maintain professional communication across email, phone, chat, or ticketing channels.
Follow client workflows, quality standards, and data privacy requirements.