Remote IT Operations Manager | Infra & MSP Leadership

OUTDOOR LIVING SUPPLY LLC; Kailua (HI); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off and Company Holidays

Career Development and Advancement

Job summary

Outdoor Living Supply LLC (OLS) is seeking an experienced Manager, IT Operations to oversee our technology infrastructure, outsourced IT support, and service providers. This hands-on leader will keep services reliable, secure, and efficient across all locations while guiding technology improvements to support our growing business.

You will manage networks, cloud infrastructure, Microsoft 365, identity management, incident handling, vendor performance, and security partnerships, while building

Qualifications

• At least 10 years of progressive IT experience in operations and leadership.
• Broad knowledge of enterprise networking, cloud infrastructure, Microsoft 365, and identity management.
• Experience managing outsourced IT services, MSPs, and vendors.
• Strong incident management, service delivery, and performance measurement.
• Bachelor's degree preferred; IT certifications a plus.

Responsibilities

• Oversee performance, reliability, and availability of networks, Wi-Fi, servers, cloud infra, and telecoms across locations.
• Provide operational oversight of Microsoft 365, identity management, collaboration tools, and IT management systems with third-party providers.
• Identify infrastructure risks and coordinate improvements to strengthen reliability and scalability.
• Lead infrastructure initiatives in partnership with PM, internal teams, and external providers.
• Provide technical guidance and participate in troubleshooting and problem resolution.

Skills

IT leadership

Incident management

Vendor management

Multi-location experience

Networking

Education

Bachelor's degree

Tools

Microsoft 365

Cloud infrastructure

Identity management

Job description

Outdoor Living Supply LLC (OLS) is seeking an experienced Manager, IT Operations to oversee our technology infrastructure, outsourced IT support, and service providers. This hands-on leader will keep services reliable, secure, and efficient across all locations while guiding technology improvements to support our growing business.

You will manage networks, cloud infrastructure, Microsoft 365, identity management, incident handling, vendor performance, and security partnerships, while building