Remote IT Network & Implementation Specialist

SPECTRIO LLC; North Carolina; Remoto; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Vacation time

Company holidays

Medical insurance

Dental insurance

Life insurance

Short-term disability

Employee Assistance Program (EAP)

Descrizione del lavoro

Spectrio is seeking an Implementation Specialist to customize and install on-premise equipment for our clients, coordinating field service activities and supporting customers remotely when needed.

You will manage dispatch for service technicians, gather installation data, and translate technical details into clear guidance. Proficiency with CRM tools and strong customer service are essential.

Competenze

• Bachelor’s degree preferred.
• 2+ years of related experience with computers and customer service in a call center environment preferred.
• Experience as an Implementation Specialist preferred.
• CRM experience with NetSuite or Salesforce preferred.
• Experience using Google Suite and Microsoft Office.
• Superior communication and customer service skills.
• Fast learner of new processes, and software tools.

Mansioni

• Control point for field-related service activities.
• Assign, control, and dispatch service technicians.
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians.
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
• Acquire the information necessary for new installations and hardware configurations.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or technical issues.
• Identify higher level support issues and elevate to appropriate team member/s or department when necessary.
• Log all incidents, case updates, and hardware info, into the company's designated support system.

Conoscenze

Customer service

Communication skills

Technical aptitude

Networking basics

Problem solving

Formazione

Bachelor’s degree

Strumenti

NetSuite

Salesforce

Google Workspace

Microsoft Office

Descrizione del lavoro

Spectrio is seeking an Implementation Specialist to customize and install on-premise equipment for our clients, coordinating field service activities and supporting customers remotely when needed.

You will manage dispatch for service technicians, gather installation data, and translate technical details into clear guidance. Proficiency with CRM tools and strong customer service are essential.