Remote Implementation Specialist - Digital Engagement

SPECTRIO LLC; Clifton (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work support

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Spectrio LLC is seeking an Implementation Specialist to customize and install on-premise equipment for clients, with remote work options. The role requires coordinating dispatch, supporting technicians, and translating technical details for customers.

Requirements include a bachelor’s degree preference, CRM/ERP familiarity, and strong communication & multitasking abilities. Open to candidates in FL, NC, TX, with remote flexibility.

Qualifications

• Bachelor’s degree preferred.
• 2+ years experience with computers and customer service in a call center environment preferred.
• CRM experience with NetSuite or Salesforce preferred.
• Experience with ERP systems preferred.
• Strong communication and customer service skills required.

Responsibilities

• Serve as point of contact for field service activities.
• Dispatch and schedule service technicians.
• Provide technical assistance to clients both remotely and on-site.
• Interpret technical information for non-technical customers.
• Log incidents and update on progress in the ticketing system.

Skills

Customer service

Multitasking

Communication

Analytical problem-solving

Teamwork

Time management

Technical aptitude

Education

Bachelor’s degree preferred

Tools

NetSuite

Salesforce

Google Suite

Microsoft Office

ERP experience

Job description

Spectrio LLC is seeking an Implementation Specialist to customize and install on-premise equipment for clients, with remote work options. The role requires coordinating dispatch, supporting technicians, and translating technical details for customers.

Requirements include a bachelor’s degree preference, CRM/ERP familiarity, and strong communication & multitasking abilities. Open to candidates in FL, NC, TX, with remote flexibility.