Remote IT Network Implementation Specialist

SPECTRIO LLC; Clayton (NC); Remote; USD 30,000 - 47,000; Full time

Benefits offered by this job

Remote work flexibility

Paid holidays

Medical & dental insurance

Life insurance

Employee assistance program

Job summary

Spectrio LLC is hiring an Implementation Specialist to manage dispatch for field service activities, coordinate technicians, and provide technical support to clients. The role emphasizes clear communication and effective customer service.

Ideal candidates have CRM experience, strong computer skills, and the ability to translate technical details for non-technical audiences. Remote work is available, with a flexible schedule to support diverse client locations.

Qualifications

• Bachelor's degree preferred.
• Experience in implementation or customer-facing tech roles is beneficial.
• 2+ years supporting computers and customer service in a call center context is preferred.
• CRM experience (NetSuite, Salesforce) and familiarity with Google Suite & MS Office.
• Excellent communication and customer service skills; quick to learn new tools.

Responsibilities

• Serve as dispatch/control point for field service activities.
• Assign, track, and dispatch service technicians.
• Provide phone/email support and on-site technical assistance.
• Explain technical information in non-technical terms to customers.
• Gather data for new installations and hardware configurations.

Skills

Bachelor's degree preferred

Computer & Customer Service experience

CRM experience (NetSuite, Salesforce)

Google Suite & Microsoft Office

Strong communication & customer focus

Fast learner of new processes/software

Networking basics

Relationship management

Education

Bachelor's degree

Tools

NetSuite

Salesforce

Google Suite

Microsoft Office

Job description

Spectrio LLC is hiring an Implementation Specialist to manage dispatch for field service activities, coordinate technicians, and provide technical support to clients. The role emphasizes clear communication and effective customer service.

Ideal candidates have CRM experience, strong computer skills, and the ability to translate technical details for non-technical audiences. Remote work is available, with a flexible schedule to support diverse client locations.