Remote Implementation Specialist, Digital Engagement

SPECTRIO LLC; Clayton (NC); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Vacation time

Paid holidays

Medical insurance

Job summary

Spectrio LLC is seeking an Implementation Specialist to customize and install on-premise equipment and provide first-response support to clients. The role emphasizes effective communication, technical aptitude, and coordination with field technicians to ensure timely installations.

You will engage with customers via phone and email, translate technical information into accessible language, and gather installation requirements while coordinating with internal teams for successful deployments.

Qualifications

• Bachelor’s degree preferred
• Experience in customer service and in a call center environment
• Experience as an Implementation Specialist preferred

Responsibilities

• Field service coordination: dispatching and overseeing service technicians
• Respond to client inquiries by phone and email with technical guidance
• Explain technical information to customers in clear, non-technical terms
• Gather installation requirements and configure hardware appropriately
• Enter data and monitor dispatch/installation activities in the system
• Use diagnostic tools and software to support client issues and installations
• Escalate complex issues to appropriate team members when needed
• Maintain accurate incident and hardware records in the support system

Skills

Customer service

Technical communication

Fast learner

Problem solving

Education

Bachelor’s degree

Tools

NetSuite

Salesforce

Google Workspace

Microsoft Office

Job description

Spectrio LLC is seeking an Implementation Specialist to customize and install on-premise equipment and provide first-response support to clients. The role emphasizes effective communication, technical aptitude, and coordination with field technicians to ensure timely installations.

You will engage with customers via phone and email, translate technical information into accessible language, and gather installation requirements while coordinating with internal teams for successful deployments.