Remote Implementation Specialist — Technical Deployments

Spectrio; Tampa (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote Work

Vacation/PTO

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

401k

Education Reimbursement

Job summary

Spectrio, a leader in digital engagement solutions, seeks an Implementation Specialist to customize and install on‑premise equipment for clients. You will manage field service activities, dispatch technicians, and ensure smooth project flow.

Remote-friendly with opportunities across Florida, North Carolina, and Texas. The role requires strong customer service, technical aptitude, and the ability to explain complex concepts in simple terms.

Qualifications

• Bachelor’s degree preferred.
• 2+ years in computers and customer service in a call center environment preferred.
• CRM and ERP experience preferred.

Responsibilities

• Serve as control point for field service activities.
• Dispatch and coordinate service technicians and monitor workflow.
• Answer client inquiries via phone and email; provide technical assistance.
• Log incidents and hardware information in the support system.
• Coordinate tech scheduling with clients and reassign work as needed.

Skills

Customer service

Multitasking

Communication

Technical aptitude

Problem solving

Education

Bachelor’s degree preferred

Tools

NetSuite

Salesforce

Google Suite

Microsoft Office

Job description

Spectrio, a leader in digital engagement solutions, seeks an Implementation Specialist to customize and install on‑premise equipment for clients. You will manage field service activities, dispatch technicians, and ensure smooth project flow.

Remote-friendly with opportunities across Florida, North Carolina, and Texas. The role requires strong customer service, technical aptitude, and the ability to explain complex concepts in simple terms.