Remote Implementation Specialist - Client Tech & Dispatch

Spectrio; Dallas (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Sick leave

Holidays

Life insurance

Employee assistance program

Job summary

Spectrio is seeking an Implementation Specialist to lead on-premise installation and customization for client deployments. The role focuses on coordinating field activity, managing technician dispatch, and ensuring seamless technical support across multiple locations.

Strong customer service and CRM/ERP familiarity are essential. The position offers remote work flexibility and requires 2+ years in related roles with tech and customer service experience.

Qualifications

• Computer and Customer Service experience required.
• 2+ years of related experience with computers and providing customer service in a call center environment preferred.
• Experience using CRM and ERP systems preferred.
• Ability to multitask and manage time effectively.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Superior communication and customer service skills.

Responsibilities

• Control point for field-related service activities.
• Assigning, controlling, and dispatching service technicians.
• Monitor workflow and load to qualified technicians.
• Coordination of tech scheduling with clients.
• Evaluate and reassign work as needed.
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians.
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
• Acquire the information necessary for new installations and hardware configurations.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or technical issues.
• Identify higher level support issues and elevate to appropriate team member/s or department when necessary.
• Log all incidents, case updates, and hardware info, into the company's designated support system.
• Perform other duties as assigned.

Skills

Tech support experience

Customer service

Implementation Specialist

Call center experience

Analytical skills

Time management

Communication skills

multitasking

Tools

NetSuite

Salesforce

ERP

Google Suite

Microsoft Office

Job description

Spectrio is seeking an Implementation Specialist to lead on-premise installation and customization for client deployments. The role focuses on coordinating field activity, managing technician dispatch, and ensuring seamless technical support across multiple locations.

Strong customer service and CRM/ERP familiarity are essential. The position offers remote work flexibility and requires 2+ years in related roles with tech and customer service experience.