Remote IT Helpdesk Technician (L1 Support)

Helpt; United States; Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Professional development assistance

Vision insurance

Overtime opportunities

Job summary

A leading IT support company is seeking multiple IT Support Agents to join their fully remote team. Candidates should possess excellent communication skills and a passion for customer service. The role involves handling inbound IT helpdesk calls and providing technical support. A motivated self-starter attitude and familiarity with both Windows and Mac OS are essential. Benefits include comprehensive health coverage and professional development assistance, with a starting pay of $18/hr for a full-time position.

Qualifications

• Previous experience at an MSP is a major plus.
• L1 Technical Experience in a Helpdesk Environment.
• An innate desire to see all printers launched into the sun.

Responsibilities

• Be excellent and friendly at all times to clients and end users.
• Receive inbound IT helpdesk and product technical support calls.
• Provide technical support through service, troubleshooting, and empathy.

Skills

Excellent verbal communication skills

Outstanding organizational skills

Motivated self-starter

Strong troubleshooting skills

Customer service oriented

Familiarity with modern Windows OS

Familiarity with modern Mac OS

Job description

A leading IT support company is seeking multiple IT Support Agents to join their fully remote team. Candidates should possess excellent communication skills and a passion for customer service. The role involves handling inbound IT helpdesk calls and providing technical support. A motivated self-starter attitude and familiarity with both Windows and Mac OS are essential. Benefits include comprehensive health coverage and professional development assistance, with a starting pay of $18/hr for a full-time position.