Help Desk Support Analyst (L1) – Global IT Support

Zones, LLC; Indianapolis (IN); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Work-life balance support

Job summary

A leading IT solutions provider in Indianapolis is seeking a Help Desk Support Analyst to ensure global teams have necessary technology. This role involves responding to technical queries, troubleshooting issues, and supporting remote work environments. The ideal candidate should have 1-3 years of help desk experience, proficiency in Windows/macOS, and strong communication skills. Join an innovative team where work is more than a job, and you can embrace technology in a diverse and collaborative culture.

Qualifications

• 1-3 years of experience in a help desk or IT support role.
• Proficiency with Windows and/or macOS operating systems.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Respond to incoming queries from employees via phone, email, or ticketing systems.
• Perform initial troubleshooting and diagnostics.
• Assist with onboarding new team members.

Skills

Help desk support

Technical troubleshooting

Customer service

Networking concepts

Communication skills

Tools

ServiceNow

TeamViewer

Microsoft Office Suite

Job description

A leading IT solutions provider in Indianapolis is seeking a Help Desk Support Analyst to ensure global teams have necessary technology. This role involves responding to technical queries, troubleshooting issues, and supporting remote work environments. The ideal candidate should have 1-3 years of help desk experience, proficiency in Windows/macOS, and strong communication skills. Join an innovative team where work is more than a job, and you can embrace technology in a diverse and collaborative culture.