Remote Client IT Support Technician (Security & Helpdesk)

Personified Tech; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work environment

Healthcare packages provided

Generous paid time off

401K matching

Cell phone stipend

Annual Learning and Development stipend

Job summary

A technology services provider is seeking a Client Support Technician to support day-to-day technology operations for clients. This role includes resolving user issues, maintaining ticket systems, and performing troubleshooting on various platforms. Ideal candidates have experience in customer-facing roles, particularly in a help desk environment. The role offers a remote work environment and benefits such as healthcare and paid time off.

Qualifications

• At least 2 years of Mac & Windows help desk experience.
• Experience in customer-facing roles with a proven record in customer service.
• Ability to learn new systems and technical concepts quickly.

Responsibilities

• Solve end user issues quickly and efficiently.
• Respond to tickets and maintain service notes.
• Perform deep-dive troubleshooting across Windows/Mac OS.

Skills

Customer service skills

Technical fluency in IT stack

Troubleshooting skills

Ability to break down technical concepts

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Adobe Creative Cloud

Job description

A technology services provider is seeking a Client Support Technician to support day-to-day technology operations for clients. This role includes resolving user issues, maintaining ticket systems, and performing troubleshooting on various platforms. Ideal candidates have experience in customer-facing roles, particularly in a help desk environment. The role offers a remote work environment and benefits such as healthcare and paid time off.