IT Helpdesk Technician

Helpt; Northern (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

Helpt is seeking multiple IT Support Agents to join a team providing 24x7x365 on-shore white-labeled technical support for MSP, technology, and product sectors across the United States.

The role is full-time, 40 hours per week, with shifts that may include days, evenings, nights, weekends, or holidays. Training and professional development are offered.

Qualifications

• Excellent verbal communication skills (phone is primary tool).
• Strong organizational skills with keen attention to detail.
• Motivated self-starter with passion for technology and support.
• Previous MSP experience is a major plus.
• L1 technical support experience in a helpdesk environment.
• Good troubleshooting skills; home-lab experience welcome.
• Customer service oriented; delighted by helping people.
• Familiarity with Windows operating systems.

Responsibilities

• Be excellent and friendly at all times to clients and end users.
• Receive inbound IT helpdesk and product technical support calls.
• Provide technical support through service, troubleshooting, and empathy.

Skills

Verbal communication

Organization

Self-starter

MSP experience

L1 support

Troubleshooting

Customer service

Windows OS

Mac OS

Printer support

Job description

• United States - Remote (within location)
• Looking for an opportunity to gain experience in the IT Industry?
• Sick of being a corporate expense?
• Looking to work with a variety of environments and technology?
• Like working in a fast-paced environment with new challenges every day?
• Do you have a positive attitude and want a team that respects you for you?
• Do you get excited and delighted every time you help other people?

If that sounds like you then we want you on our amazing team of support agents at Helpt!!!

Helpt is seeking multiple IT Support Agents to join the team. At Helpt we provide 24x7x365 on-shore white-labled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours.

Schedule:

• We are looking for a full-time team member to work 40 hours per week on a fixed schedule once assigned. Our team operates around the clock, so your shift may fall on days, evenings, nights, weekends, or holidays. Exact schedule will be provided prior to your start date.

Responsibilities:

• Be excellent and friendly at all times to clients and end users
• Receive inbound IT helpdesk and product technical support calls
• Provide technical support through service, troubleshooting, and empathy

Qualifications:

• Excellent verbal communication skills (often the phone will be your only tool)
• Exhibits outstanding organizational skills with a keen eye for detail
• Motivated self-starter (We want to see a passion for technology and support)
• Previous experience at an MSP is major plus.
• L1 Technical Experience in a Helpdesk Environment
• Strong troubleshooting skills (Home-lab counts, tell us about yours)
• Customer service oriented (you have to be delighted by helping people)
• Familiarity with the modern Windows family of operating systems
• Familiarity with the modern Mac family of operating systems
• An innate desire to see all printers launched into the sun

Bonus Skills You Should Tell Us About

At Helpt we want to hire a Whole Person. Hobbies, passions, interests, friends, and family are important to us and we want to know what other amazing skills you have picked up along life's journey. You’d be surprised how many of them will make you amazing at user-support!
Anyone wanting to start or expand their professional career in technology should consider applying.

What To Expect

• The initial training period will last 3 weeks, occurring Monday through Friday 7am to 4pm EST.
• Professional development assistance and certification reimbursements