Remote IT Helpdesk Technician - Hardware & Networking

REYNOLDS & REYNOLDS CO; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays, vacation and sick days

Job summary

REYNOLDS & REYNOLDS CO is seeking a remote IT Helpdesk Support Technician to be the first point of contact for customers, resolving issues via Proton's ticketing system. The role emphasizes strong client relationships and hands-on troubleshooting from a remote position.

Ideal candidates have 2–3 years in IT helpdesk/desktop support, familiarity with Windows AD, server products, and Exchange, plus experience with printers, scanners, wireless, and networking devices.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers and firewalls.
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

Skills

IT Helpdesk

Ticketing systems

Active Directory

Windows Server

Exchange Server

Printer troubleshooting

Networking basics

Education

IT certifications

Job description

REYNOLDS & REYNOLDS CO is seeking a remote IT Helpdesk Support Technician to be the first point of contact for customers, resolving issues via Proton's ticketing system. The role emphasizes strong client relationships and hands-on troubleshooting from a remote position.

Ideal candidates have 2–3 years in IT helpdesk/desktop support, familiarity with Windows AD, server products, and Exchange, plus experience with printers, scanners, wireless, and networking devices.