Remote Helpdesk Technician - Active Directory & IT Support

REYNOLDS & REYNOLDS CO; Atlanta (GA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

401(k) with match

Paid holidays

Job summary

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking an IT Helpdesk Support Technician to be the first point of contact for customers and guide them through troubleshooting over the phone and via ticketing.

Roles include resolving hardware and software issues, documenting steps, and maintaining strong customer relationships while supporting desktops, laptops, printers, and network devices. Remote, 8am-5pm/9am-6pm/2pm-11pm EST shifts.

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains
• Must be seasoned with ticketing systems
• Expertise with printer, scanner and wireless troubleshooting
• Familiarity with networking devices: switches, routers, and firewalls
• Knowledge of Windows Server and Exchange Server products

Responsibilities

• Document problems, steps, and resolution in ticketing system
• Troubleshoot and replace hardware on desktops and laptops
• Work with switches, routers, and firewalls to diagnose network issues

Skills

IT Helpdesk/Desktop Support

Windows Active Directory

Ticketing systems

Printer troubleshooting

Scanner troubleshooting

Wireless troubleshooting

Networking devices (switches/routers/fi

Education

IT certifications or technical education

Tools

Windows Server 2003/2008/2012

Exchange Server 2007/2010/2013

Job description

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking an IT Helpdesk Support Technician to be the first point of contact for customers and guide them through troubleshooting over the phone and via ticketing.

Roles include resolving hardware and software issues, documenting steps, and maintaining strong customer relationships while supporting desktops, laptops, printers, and network devices. Remote, 8am-5pm/9am-6pm/2pm-11pm EST shifts.