Remote IT Helpdesk Technician | Desktop & Network Support

REYNOLDS & REYNOLDS CO; Atlanta (GA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer‑driven IT Helpdesk Support Technician. You will be the first line of contact for clients, guiding them through troubleshooting and documenting steps in Proton's ticketing system.

This remote role requires 2–3 years in IT Helpdesk/Desktop Support, experience with Windows AD, endpoints, printers, networking basics, and ticketing systems.

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains
• Must be seasoned with ticketing systems
• Expertise with printer, scanner and wireless troubleshooting
• Familiarity with switches, routers and firewalls
• Knowledge of Windows Server and Exchange Server versions listed

Responsibilities

• Document problems, troubleshooting steps, and resolutions in Proton's ticketing system
• Troubleshoot and replace failed computing hardware on desktops and laptops
• Collaborate with network devices via switches, routers and firewalls

Skills

IT Helpdesk

Desktop Support

Active Directory

Ticketing systems

Printer troubleshooting

Networking basics

Wireless troubleshooting

Education

IT certifications/technical education

Tools

Windows Server 2003/2008/2012

Exchange Server 2007/2010/2013

Job description

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer‑driven IT Helpdesk Support Technician. You will be the first line of contact for clients, guiding them through troubleshooting and documenting steps in Proton's ticketing system.

This remote role requires 2–3 years in IT Helpdesk/Desktop Support, experience with Windows AD, endpoints, printers, networking basics, and ticketing systems.