Remote Helpdesk Technician: AD & Network Support

The Reynolds and Reynolds Company; Dallas (TX); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

A leading IT services provider in Texas is looking for a skilled Helpdesk/Desktop Support professional to provide remote support to clients. This role involves troubleshooting a variety of technical issues, replacing hardware, and enhancing client relationships through effective communication. Candidates should have 2-3 years of experience in a similar role, familiarity with ticketing systems, and expertise in networking devices. This position offers a comprehensive benefits package, including health insurance and a 401(k) plan.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers and firewalls.
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.

Responsibilities

• Be the first line of contact for all customers and solve a variety of client issues.
• Strengthen client relationships by guiding them through technical issues.
• Thoroughly document problems and resolution via ticketing system.
• Troubleshoot and replace failed computing hardware on desktop PCs and laptops.
• Work with troubleshooting switches, routers, and firewalls.

Job description

Job Description:

*This is a remote position*
*Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:

- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Training:

On the job

Requirements:

• At least 2-3 years in an IT Helpdesk/Desktop Support role required
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers and firewalls
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Paid holidays, vacation and sick daysReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. At least 2-3 years in an IT Helpdesk/Desktop Support role required. IT certifications or technical education required. Knowledge and experience with Windows Active Directory domains required. Must be seasoned with ticketing systems. Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting. Familiarity with networking devices and troubleshooting switches, routers and firewalls. Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013