Remote IT Helpdesk Technician - Fast, Friendly Support

REYNOLDS & REYNOLDS CO; Charlotte (NC); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid holidays, vacation, and sick days

Job summary

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer‑driven IT Helpdesk Support Technician to be the first point of contact for clients. This remote role focuses on guiding users through troubleshooting and documenting steps in Proton's ticketing system.

Responsibilities include documenting problems, replacing failed hardware, and coordinating with networking devices while maintaining strong client relationships. Shifts are MON-FRI EST, with multiple start times.

Qualifications

• 2–3 years in an IT Helpdesk/Desktop Support role
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer, scanner, and wireless troubleshooting
• Familiarity with networking devices including switches, routers and firewalls
• Knowledge of Microsoft Server lineup and Exchange Server versions

Responsibilities

• Document problems, troubleshooting steps and resolutions in Proton's ticketing system
• Troubleshoot and replace failed computing hardware on desktops and laptops
• Work with switches, routers, and firewalls and understand their roles

Skills

Active Directory

Ticketing systems

Printer troubleshooting

Scanner troubleshooting

Wireless troubleshooting

Networking devices

Switches/Routers/Firewalls

Windows Server

Exchange Server

Education

IT certifications

Tools

Windows Server 2003/2008/2012

Exchange Server 2007/2010/2013

Job description

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer‑driven IT Helpdesk Support Technician to be the first point of contact for clients. This remote role focuses on guiding users through troubleshooting and documenting steps in Proton's ticketing system.

Responsibilities include documenting problems, replacing failed hardware, and coordinating with networking devices while maintaining strong client relationships. Shifts are MON-FRI EST, with multiple start times.