Remote Helpdesk Support Technician (Active Directory)

REYNOLDS & REYNOLDS CO; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays, vacation and sick days

Job summary

REYNOLDS & REYNOLDS CO is seeking a remote IT Helpdesk Support Technician to be the first point of contact for customers, resolving issues via Proton's ticketing system. The role emphasizes strong client relationships and hands-on troubleshooting from a remote position.

Ideal candidates have 2–3 years in IT helpdesk/desktop support, familiarity with Windows AD, server products, and Exchange, plus experience with printers, scanners, wireless, and networking devices.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers and firewalls.
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

Skills

IT Helpdesk

Ticketing systems

Active Directory

Windows Server

Exchange Server

Printer troubleshooting

Networking basics

Education

IT certifications

Job description

Job Description

*This is a remote position*

*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST*

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

About Our Company

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

#LI-DNI

Training

On the job

Requirements

• At least 2-3 years in an IT Helpdesk/Desktop Support role required
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers and firewalls
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

At least 2-3 years in an IT Helpdesk/Desktop Support role required. IT certifications or technical education required. Knowledge and experience with Windows Active Directory domains required. Must be seasoned with ticketing systems. Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting. Familiarity with networking devices and troubleshooting switches, routers and firewalls. Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013