Remote Helpdesk Support Technician (Active Directory) Professional Jacksonville, FL

The Reynolds and Reynolds Company; Jacksonville (FL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

A leading IT services provider is seeking an IT Helpdesk/Desktop Support professional for a remote position. The role involves resolving customer technical issues, documenting interactions, and troubleshooting hardware. Applicants need 2-3 years experience in an IT support role and IT certifications. The company values work-life balance and offers a comprehensive benefits package including health insurance and a 401(k) plan with matching. Join a team that prioritizes a fun and low-stress work environment.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• Knowledge and experience with Windows Active Directory domains required.
• Familiarity with troubleshooting networking devices.

Responsibilities

• Be the first line of contact for all customers and solve a variety of client issues.
• Thoroughly document problems and resolution via ticketing system.
• Troubleshoot and replace failed computing hardware on desktop PCs and laptops.

Skills

IT Helpdesk/Desktop Support

Windows Active Directory

Printer troubleshooting

Networking devices

Ticketing systems

Education

IT certifications or technical education

Tools

Proton ticketing system

Microsoft Exchange Server

Job description

Overview

Job Description: This is a remote position. Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday-Friday 1pm-10pm EST.

Responsibilities

• Be the first line of contact for all customers and solve a variety of client issues with rapid resolution.
• Focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
• Thoroughly document problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.).
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles.

About Our Company

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Training

On the job

Requirements

• At least 2-3 years in an IT Helpdesk/Desktop Support role required
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers and firewalls
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

• We strive to offer an environment that provides our associates with the right balance between work and family.
• Comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Paid holidays, vacation and sick days.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.