Remote IT Helpdesk Technician - Fast, Friendly Support

REYNOLDS & REYNOLDS CO; Atlanta (GA); Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

REYNOLDS & REYNOLDS CO through Proton Dealership IT seeks a customer‑driven IT Helpdesk Support Technician for a remote role. You will be the first line of contact, guiding customers through troubleshooting, documenting steps, and resolving issues quickly to strengthen client relationships.

Requirements include 2–3 years in IT Helpdesk, IT certifications or technical education, Windows Active Directory expertise, and proficiency with ticketing systems, printers, and network gear.

Qualifications

• 2–3 years in IT Helpdesk/Desktop Support
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer, scanner, and wireless troubleshooting
• Familiarity with switches, routers and firewalls
• Knowledge of Microsoft Server lineup: Windows Server 2003–2012 and Exchange Server 2007–2013

Responsibilities

• Document problems, steps taken, and resolutions in the ticketing system
• Troubleshoot and replace failing hardware on desktops and laptops
• Work with switches, routers and firewalls and understand their roles

Skills

IT Helpdesk

Active Directory

Ticketing systems

Printer troubleshooting

Networking equipment

Windows servers

Desktop support

Education

IT certifications or technical education

Tools

Ticketing software

Job description

REYNOLDS & REYNOLDS CO through Proton Dealership IT seeks a customer‑driven IT Helpdesk Support Technician for a remote role. You will be the first line of contact, guiding customers through troubleshooting, documenting steps, and resolving issues quickly to strengthen client relationships.

Requirements include 2–3 years in IT Helpdesk, IT certifications or technical education, Windows Active Directory expertise, and proficiency with ticketing systems, printers, and network gear.