Remote Helpdesk Support Technician (Active Directory) Professional Charlotte, NC

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with up to 6% matching

Paid holidays and vacation days

Job summary

An innovative IT services provider is seeking a customer-driven IT Helpdesk Support Technician for a remote position. You will be the first line of contact for clients, resolving a variety of technical issues efficiently. Key responsibilities include documenting ticket resolutions, troubleshooting hardware and networking devices, and maintaining strong client relationships. The role requires 2-3 years of IT helpdesk experience, relevant certifications, and expertise in Windows Active Directory and ticketing systems. Comprehensive benefits package available.

Qualifications

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers, and firewalls.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers.
• Work with troubleshooting switches, routers, and firewalls.

Skills

Client relationship management

Troubleshooting hardware

Technical documentation

IT certifications

Network troubleshooting

Education

IT certifications or technical education

Tools

Ticketing systems

Windows Active Directory

Microsoft Servers (2003, 2008, 2012)

Microsoft Exchange Server (2007, 2010, 2013)

Job description

Job Description

Remote position. Shift: Monday-Friday 8am-5pm EST.

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution.

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.).
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles.

About Our Company

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto‑dealership clients across the country. Proton is not the normal “ticket, ticket, ticket” IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Training

On the job.

Requirements

• At least 2-3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Familiarity with networking devices and troubleshooting switches, routers and firewalls.
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Paid holidays, vacation and sick days.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.