Remote IT Help Desk Specialist (6-Month Contract)

Pyramid Consulting, Inc; Louisville (KY); Hybrid; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A leading staffing firm in Louisville, KY is seeking an IT Help Desk Support professional for a six-month contract. The role requires 1 year of experience in help desk support, excellent communication skills, and the ability to thrive in a fast-paced environment. This position offers the opportunity to work remotely after an initial four-week on-site training period. Benefits include health insurance and a 401(k) plan.

Qualifications

• 1 year Help Desk / Call Center support experience.
• Comfortable troubleshooting basic IT issues.
• Able to handle fast-paced, high-volume support.

Responsibilities

• Analyze and resolve hardware, software and operational issues.
• Log all incidents into an Incident Management System.
• Achieve on-target quality and service metrics.

Skills

Help Desk / Call Center support experience

Troubleshooting basic IT issues

Excellent communication

Customer-first mindset

Organizational skills

Problem-solving skills

Spanish fluency

Understanding of restaurant operations

Education

Some college preferred

Job description

A leading staffing firm in Louisville, KY is seeking an IT Help Desk Support professional for a six-month contract. The role requires 1 year of experience in help desk support, excellent communication skills, and the ability to thrive in a fast-paced environment. This position offers the opportunity to work remotely after an initial four-week on-site training period. Benefits include health insurance and a 401(k) plan.