Senior IT Help Desk Specialist — Contract (Weekdays)

Blue Signal; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly compensation

Consistent weekday schedule

Career development opportunities

Job summary

A leading healthcare network seeks an IT Help Desk Support professional in Louisville, Kentucky. The role involves resolving complex technical issues, guiding junior analysts, and supporting enterprise IT operations. Candidates should have 2+ years of experience in IT support, familiarity with Microsoft 365 and Active Directory, and exceptional troubleshooting skills. This contract position offers competitive hourly compensation with a consistent weekday schedule.

Qualifications

• 2+ years’ experience in IT support or help desk operations in enterprise environments.
• Hands-on experience with Windows 10 and Microsoft 365.
• Exceptional diagnostic and troubleshooting skills.

Responsibilities

• Serve as the escalation point for complex technical issues.
• Monitor service ticket queues to meet response and resolution timeframes.
• Collaborate with IT teams to troubleshoot and implement preventive measures.

Skills

IT support

Desktop services

Troubleshooting

Communication

Microsoft 365

Active Directory

VoIP systems

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Windows 10

Job description

A leading healthcare network seeks an IT Help Desk Support professional in Louisville, Kentucky. The role involves resolving complex technical issues, guiding junior analysts, and supporting enterprise IT operations. Candidates should have 2+ years of experience in IT support, familiarity with Microsoft 365 and Active Directory, and exceptional troubleshooting skills. This contract position offers competitive hourly compensation with a consistent weekday schedule.