IT Help Desk Support

Pyramid Consulting, Inc; Louisville (KY); Hybrid; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A leading staffing firm in Louisville, KY is seeking an IT Help Desk Support professional for a six-month contract. The role requires 1 year of experience in help desk support, excellent communication skills, and the ability to thrive in a fast-paced environment. This position offers the opportunity to work remotely after an initial four-week on-site training period. Benefits include health insurance and a 401(k) plan.

Qualifications

• 1 year Help Desk / Call Center support experience.
• Comfortable troubleshooting basic IT issues.
• Able to handle fast-paced, high-volume support.

Responsibilities

• Analyze and resolve hardware, software and operational issues.
• Log all incidents into an Incident Management System.
• Achieve on-target quality and service metrics.

Skills

Help Desk / Call Center support experience

Troubleshooting basic IT issues

Excellent communication

Customer-first mindset

Organizational skills

Problem-solving skills

Spanish fluency

Understanding of restaurant operations

Education

Some college preferred

Job description

IT Help Desk Support

06‑Month contract opportunity with long‑term potential. Located in Louisville, KY. Remote, but on‑site for initial 4‑week training period.

Job ID: 26-10867

Pay Range: $20 – $22 / hr. Employee benefits include health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Analyze and resolve hardware, software and operational issues within service level agreements
• Maintain a basic understanding of operational procedures
• Log all incidents into an Incident Management System with clear, concise language
• Work efficiently in a fast‑paced environment to meet or exceed team and individual service targets
• Achieve an on‑target or above rating on quality, service, productivity metrics
• Follow proper escalation paths when necessary
• Work a flexible schedule that may include days, nights, weekends to meet support needs
• Provide stellar customer service to customers, treating every call with respect and positive energy
• Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
• Participate in all individual and group training initiatives

Key Requirements & Technology Experience

• 1 year Help Desk / Call Center support experience
• Comfortable troubleshooting basic IT issues
• Excellent communicator with customer‑first mindset
• Able to handle fast‑paced, high‑volume support
• Flexible for night shifts
• Some college preferred
• Good organizational, oral/written communication and problem‑solving skills
• Good understanding of computer concepts (PC fundamentals/Operating Systems)
• Ability to type 40 words per minute
• Spanish fluency desired
• Basic understanding of restaurant operations desired

Our client is a leading Accommodation and Food Services industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.