IT Operations & Helpdesk Specialist — Hybrid + Benefits

speakit; Kentucky; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration package

Hybrid working model

Company laptop

Mobile phone & plan

Private Health Insurance

Dynamic and friendly environment

Job summary

A fast-growing recruitment agency is looking for an IT Operations & Helpdesk Specialist in Kentucky. This role involves monitoring IT equipment, assisting with daily IT issues, and ensuring cybersecurity. Candidates should have 1–3 years experience in IT support, with strong skills in networking and problem-solving. Benefits include an attractive remuneration package, hybrid working model, and private health insurance.

Qualifications

• 1–3 years of experience in IT Support or Helpdesk.
• Basic knowledge of hardware and troubleshooting.
• Strong understanding of networking, including routers and switches.
• Knowledge of cybersecurity practices.
• Experience with Windows and Office 365.
• Ability to solve problems and prioritize tasks.
• Good communication skills.

Responsibilities

• Monitor and maintain IT equipment and inventory.
• Monitor system security and report issues.
• Support internal online platforms.
• Assist employees with IT-related issues.
• Maintain device connectivity, including Wi-Fi and VPN.
• Contribute to process improvements in IT.
• Collaborate with external IT vendors as needed.
• Provide hardware support and coordinate repairs.

Skills

IT Support

Helpdesk experience

Troubleshooting

Networking (TCP/IP)

Cybersecurity

Windows

Office 365

Cloud services

Problem-solving

Communication skills

Job description

A fast-growing recruitment agency is looking for an IT Operations & Helpdesk Specialist in Kentucky. This role involves monitoring IT equipment, assisting with daily IT issues, and ensuring cybersecurity. Candidates should have 1–3 years experience in IT support, with strong skills in networking and problem-solving. Benefits include an attractive remuneration package, hybrid working model, and private health insurance.