IT Help Desk Intern — On-Site Support & Problem Solver

Kentucky Farm Bureau; Louisville (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

Kentucky Farm Bureau is seeking an on-site End User Support Associate in Louisville to provide centralized help desk support for IT users. The role involves researching, analyzing, and resolving user issues, with documentation of all calls and initiating corrective action.

Position is hourly, 20–38 hours per week, located at 9201 Bunsen Parkway, Louisville, KY 40220, with a term from January 2027 to August 2027.

Qualifications

• Actively enrolled in college courses working toward a degree in the Information Technology field of study.
• Relevant experience involving use of computer equipment and automated systems preferred.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills.
• Ability to maintain composure under adverse situations.
• Excellent work attendance record.
• Valid driver’s license and good driving record.

Responsibilities

• Log all problems reported to the Help Desk via the problem tracking system.
• Provide technical support to resolve user problems through problem determination and analysis.
• Resolve any hardware, communication, or application issues with the appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Provide computer hardware installation assistance.
• Provide Help Desk coverage other than normal company working hours as required.
• Regular, predictable attendance as employee has to physically be in the office.
• Fulfill administrative reporting requirements.
• Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Teamwork

Education

Actively enrolled in college courses working toward a degree in Information Technology

Tools

Help desk software

Windows operating system

Job description

Kentucky Farm Bureau is seeking an on-site End User Support Associate in Louisville to provide centralized help desk support for IT users. The role involves researching, analyzing, and resolving user issues, with documentation of all calls and initiating corrective action.

Position is hourly, 20–38 hours per week, located at 9201 Bunsen Parkway, Louisville, KY 40220, with a term from January 2027 to August 2027.