Tier 1 IT Help Desk Analyst (Flexible Schedule)

KellyMitchell Group; Louisville (KY); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

A consulting firm is seeking an IT Help Desk professional to join their team in Louisville, Kentucky. The role involves analyzing and resolving IT issues, documenting incidents, and providing outstanding customer service. Ideal candidates will have troubleshooting skills and a strong customer service background, with flexibility in scheduling. Various perks, including profit sharing and a 401K plan, are offered.

Qualifications

• Experience with Tier 1 helpdesk or technical support preferred.
• Ability to troubleshoot hardware/software.
• Restaurant experience preferred especially in cashier roles.

Responsibilities

• Analyze and resolve hardware, software, and operational issues within defined SLAs.
• Accurately document all incidents in the Incident Management System.
• Collaborate with fellow Service Desk analysts to troubleshoot complex issues.

Skills

Customer service background

Hardware/software troubleshooting

Flexible scheduling

Microsoft Office proficiency

Spanish fluency

Education

IT coursework or certifications

Job description

A consulting firm is seeking an IT Help Desk professional to join their team in Louisville, Kentucky. The role involves analyzing and resolving IT issues, documenting incidents, and providing outstanding customer service. Ideal candidates will have troubleshooting skills and a strong customer service background, with flexibility in scheduling. Various perks, including profit sharing and a 401K plan, are offered.