IT Helpdesk & Access Management Specialist

Nts Unitek; Kentucky; On-site; USD 40,000 - 60,000; Full time

Job summary

A global technical services provider located in Kentucky is seeking an IT Helpdesk professional. This role involves managing access requests, troubleshooting IT issues, and ensuring proper deactivation of supplier accounts. Candidates should be self-directed, customer-focused, and adept at problem-solving while managing competing priorities. This position is essential to streamline the technical support process for various applications, promoting effective communication between IT and suppliers.

Qualifications

• Ability to manage requests and monitor accesses effectively.
• Serve as a resource for troubleshooting IT issues.
• Facilitate communication between IT and suppliers for account issues.

Responsibilities

• Manage access requests and ensure proper completion.
• Act as a central contact for troubleshooting issues.
• Facilitate deactivation of accounts for departed suppliers.
• Perform data cleanup and validation.
• Compile process data to identify pain points.

Skills

Self‑directed/self‑starter

Customer focused (servant leadership project)

Ability to manage competing priorities

Problem Solving

Job description

A global technical services provider located in Kentucky is seeking an IT Helpdesk professional. This role involves managing access requests, troubleshooting IT issues, and ensuring proper deactivation of supplier accounts. Candidates should be self-directed, customer-focused, and adept at problem-solving while managing competing priorities. This position is essential to streamline the technical support process for various applications, promoting effective communication between IT and suppliers.