IT Help Desk Support Specialist — 24/7 Service

Compunnel Inc.; Columbus (OH); On-site; USD 60,000 - 156,755; Full time

Job summary

A technology services firm is seeking an experienced IT Help Desk Support representative in Columbus, OH. The role involves providing exceptional technical support and troubleshooting for users, ensuring a high level of customer service in a fast-paced environment. Candidates should have 2-5 years of experience and strong communication skills. This is a contract position offering competitive salaries based on experience.

Qualifications

• 2–5 years in a technical support or IT help desk environment.
• Strong technical knowledge to troubleshoot hardware and software.
• Ability to manage variable shifts, including nights and weekends.

Responsibilities

• Provide exceptional phone-based technical support.
• Document issues and maintain records in the tracking system.
• Troubleshoot and resolve hardware and software issues.

Skills

Strong communication and customer service skills

Technical knowledge to support systems

Ability to work under pressure

Education

High school diploma or GED

Job description

A technology services firm is seeking an experienced IT Help Desk Support representative in Columbus, OH. The role involves providing exceptional technical support and troubleshooting for users, ensuring a high level of customer service in a fast-paced environment. Candidates should have 2-5 years of experience and strong communication skills. This is a contract position offering competitive salaries based on experience.